Effective Date: 1/07/2025
At Greenlink GO, we are committed to protecting the privacy and security of our users. This Privacy & Cookie Policy explains how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020, the General Data Protection Regulation (GDPR) (where applicable), and PCI DSS standards.
By using our platform (the “Service”), you agree to the practices described in this policy.
We may collect the following categories of information:
Personal Information: Name, email address, phone number, delivery address, and other identifiable details.
Transactional Information: Orders placed, payment details (processed via third-party providers), and delivery/pickup preferences.
Technical Information: IP address, browser type, device type, operating system, and browsing behavior.
Store Owner Data: Business name, product inventory, pricing, bank account details (for settlements), and communication history.
We only collect information necessary to deliver and improve our Service.
We process your data under the following lawful bases:
Contractual necessity: To fulfill and deliver your orders.
Legitimate interests: To maintain operational integrity, prevent fraud, and improve our Service.
Legal compliance: To comply with NZ law and financial regulations.
Consent: For marketing communications and use of optional cookies.
We use your information for purposes including:
Facilitating ordering, payment, and delivery or pickup.
Communicating with you about orders, offers, and updates.
Detecting, preventing, and addressing fraud or misuse.
Performing analytics to improve user experience.
Complying with applicable legal obligations.
We may share information with:
Store owners: To fulfill orders you place.
Payment processors (e.g. Stripe): For secure transaction handling.
Infrastructure and analytics providers: To help us operate and improve the Service.
Legal authorities: Where required by law or to protect rights and safety.
We do not sell or rent personal data to third parties.
We implement reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or loss.
Payment processing is handled by PCI DSS–compliant providers (e.g., Stripe).
Greenlink Go does not store or process credit card details directly.
While we strive for security, no online transmission is 100% secure.
We retain personal data for as long as necessary to provide the Service, comply with our legal obligations, and resolve disputes.
When data is no longer required, we securely delete or anonymize it.
Under the NZ Privacy Act and GDPR (if applicable), you have the right to:
Access and receive a copy of your personal data.
Correct or update inaccurate data.
Request deletion of your data (subject to legal obligations).
Restrict or object to certain processing activities.
Withdraw consent for marketing communications at any time.
Request portability of your personal data.
To exercise your rights, contact us at [email protected].
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately, and we will delete it.
Cookies are small text files stored on your device that help us improve functionality, analyze usage, and personalize content.
Essential Cookies: Required for core functions like login, checkout, and location.
Analytics Cookies: Help us understand usage patterns (e.g., Google Analytics).
Performance Cookies: Monitor system reliability and performance.
You can manage or disable cookies in your browser or device settings. On mobile, we may use equivalent technologies (e.g., local storage, device identifiers). Disabling essential cookies may affect functionality.
Greenlink Go is a platform that connects customers with independent store owners.
Store owners are solely responsible for order fulfillment, expiry dates, product quality, and safe handling.
Greenlink Go does not manufacture, store, or deliver products.
Payments are processed through third-party providers (e.g., Stripe). Greenlink Go is not liable for breaches at those providers.
Disputes about product condition, substitutions, or refunds must be addressed with the store owner.
Greenlink Go will assist where possible, but final accountability lies with the vendor.
Where your data is transferred outside New Zealand (e.g., for cloud hosting or analytics), we ensure it is protected by appropriate safeguards in line with GDPR and NZ Privacy Act 2020.
We may update this Privacy & Cookie Policy at any time. The updated version will be published on our website with a revised “Effective Date.”
For privacy, security, or legal questions, please contact us:
Greenlink Go Ltd